Are there any limitations with the artwork?
Our artwork is currently limited to FOUR COLORS due to the make of our sweaters. With more complicated designs, we sometimes need to change the image color or background color.
Our customer manager will work with you to find the perfect four colors that will best showcase your pet! We will always let you review and approve the artwork before knitting.
Thank you for being mindful of our limitations as we do our best to create a premium knit pet sweater just for you!
What are your shipping times and fees? Do you ship internationally?
We offer FREE international shipping! Our products take 5-6 weeks to be delivered to you. Please note that it will be your responsibility to pay for duties or taxes in your country. Should you wish to get your orders faster, we do offer an expedited service fee of $19.95. With this expedited option, we will bump up your order in the queue so our artists will prioritize creating your artwork and ship your order with the expedited shipping service.
We also send all customers an artwork proof if you order our custom pet portrait products and ask for your approval before knitting. If there is an issue with your order (e.g. new pet photo is needed, artwork iterations), this understandably will extend your production time. So the faster you approve, the quicker we can ship!
All orders are shipped with tracking and you will receive your tracking number by email as soon as it's available. You can also contact our customer managers via e-mail, and they will happily provide you with an update.
Please check here to learn more details.
1. Delays in shipping may occur during peak shopping periods, such as during the holiday season, as couriers need to accommodate more deliveries.
2. Please note that it will be your responsibility to pay for duties or taxes in your country.
3. Express Shipping is not available for P.O. Boxes and APO/FPO addresses. There will be $13/order upcharge fee and will be 1 week longer.
4. Currently, we are not able to ship to Armenia, India, Norway, Ukraine, Iran, Russia, Turkey and United Arab Emirates.
Can I request more than two pets on a sweater?
It depends. We’ve helped many customers create artwork with more than two pets. However, due to our color limitations, we may need to see an image of your pet first. You can send us a photo via our online chat or email. We will then let you know if we can create the artwork.
What if my pet is something other than a dog or cat?
We can create artwork of all pets, such as lizards, rabbits, horses, turtles, chickens, fish, ducks, etc.
Can you knit a human portrait into a sweater?
Yes, we can. We’ve created many human portraits for our customers.
What is the return policy?
Each knit sweater is made-to-order, so we cannot offer any returns. If you have any quality issues, please contact email@example.com or use our live chat feature.
Can I change my order after placing it?
You can cancel or change your order for free within 4 hours once placing it.
If you would like to cancel during the artwork creation phase due to dissatisfaction with the design, we will charge a $20.00 fee, then refund the rest.
Once you approve your artwork, cancellation or change including shipping address is not permitted as we aim to fulfill orders promptly.
Can I cancel my order?
You can cancel your order for free within 4 hours after placing it.
If you would like to cancel the order because you’re dissatisfied with the artwork, we will charge a $20.00 fee, then refund the rest.
What if I don’t like the colors listed on the website?
We only list the current eight colors on our website because they are the most popular. If you would like a different color, please feel free to let us know.
What is the size standard of your sweaters?
Our sweaters are a standard classic fit. They are neither too large nor too tight. If you prefer a looser fit, we suggest choosing one size larger.
What if I forget to use my promo code?
If you can provide a valid discount code after purchase, we will issue a refund of the difference.
Can I change my sweater if it’s the wrong size?
Because each sweater is one-of-a-kind, we have provided a detailed size chart on the product page. Please read the size chart carefully before placing your order. Once you receive your product, we can’t change it for you. However, if the artwork is the same, we could provide you 15%off discount to ship you a different size.
What type of photos should I provide?
For PORTRAIT artwork, you can send us ANY PHOTO as long as it clearly features your pet's face.
For FULL-BODY artwork, you can send us ANY PHOTO as long as it clearly features your pet's full body.
If your pet has any unique characteristics that the photo is unable to show, please feel free to leave a note in the 'Special Notes' section.