Shipping & Lead time:
Our products take 5-6 weeks to be created and delivered to you. We offer FREE international shipping. Should you wish to get your orders faster, we do offer an expedited service fee that will only cost $19.95 to have your orders delivered in 3 weeks! With this expedited option, we will bump up your order in the queue so our artists will prioritize creating your artwork and ship your order with the expedited shipping service. Please refer to the table below for details*.*
|Product Types||Regular Lead Time from order to Delivery||Expedited Lead Time from order to delivery|
|Custom Pet Portrait Products||6 weeks*||3 weeks*|
|Other Products||5 weeks||3 weeks|
*We also send all customers an artwork proof if you order our custom pet portrait products and ask for your approval before knitting. If there is an issue with your order (e.g. new pet photo is needed, artwork iterations), this understandably will extend your production time. So the faster you approve, the quicker we can ship!
All orders are shipped with tracking and you will receive your tracking number by email as soon as it's available. You can also contact our customer managers via e-mail, and they will happily provide you with an update.
- Delays in shipping may occur during peak shopping periods, such as during the holiday season, as couriers need to accommodate more deliveries.
- Please note that it will be your responsibility to pay for duties or taxes in your country.
- Express Shipping is not available for APO/FPO addresses. There will be $13/order upcharge fee and will be 1 week longer.
- Currently, we are not able to ship to Ukraine, Iran, Russia, Turkey, United Arab Emirates or any P.O. boxes address.
Each knit product is made to order for each customer, so we are unable to offer any returns. If you have any quality issues, please contact firstname.lastname@example.org or just chat with us by using the chatbot. We will resolve your issue within a week.
Gift cards are not eligible for returns, exchanges, or trade-ins, and they may not be redeemed for cash value.