Shipping & Return

Shipping & Lead time:

After confirming your approval of the artwork, our knitting lab will begin working to knit your one-of-a-kind custom knits with the utmost care and attention. We strive to finish knitting in 1 week, and expect 1 week shipping time. Typically, you will receive your sweater within 3 weeks after the artwork approval. 

If you would like to know the status of your order, please ask your customer manager via E-Mail and they will happily provide you an update on your sweater.

We ship domestically and internationally with a $10 shipping cost. 

Return:

Every knitted sweater is made to order for each customer, so we are unable to offer any returns. If you have any quality issues, please contact wecare@knitwise.com or just chat with us by using the chatbot.

Gift cards are not eligible for returns, exchanges, or trade-ins, and they may not be redeemed for cash value.