Shipping & Lead time:

After confirming your approval of the artwork, our knitting lab will begin working to knit your one-of-a-kind custom knits with the utmost care and attention. We strive to finish knitting in 1 week, and expect 1 week shipping time. Typically, you will receive your sweater within 3 weeks after the artwork approval. 

If you would like to know the status of your order, please ask your customer manager via E-Mail and they will happily provide you an update on your sweater.

We ship domestically and internationally with a $10 shipping cost. 


Every knitted sweater is made to order for each customer, so we are unable to offer any returns. If you have any quality issues, please contact or just chat with us by using the chatbot. We will resolve your issue within a week.

Gift cards are not eligible for returns, exchanges, or trade-ins, and they may not be redeemed for cash value.